Terms of Service

Please read these terms carefully before using our services.

Last updated: January 2024

Service Agreement

By using Trek Chauffeurs' services, you agree to be bound by these terms and conditions. Our services include luxury chauffeur transportation, airport transfers, corporate travel, and special event transportation across South Africa.

  • Services are provided subject to availability
  • All bookings must be confirmed in advance
  • Professional conduct is expected from all parties
Booking and Payment Terms

Booking Requirements:

  • Minimum 2 hours advance booking for standard services
  • 24 hours advance booking for airport transfers
  • 48 hours advance booking for special events

Payment Terms:

  • Payment due upon completion of service
  • Corporate accounts available with approved credit terms
  • All major credit cards and bank transfers accepted
Cancellation Policy

Our cancellation policy is designed to be fair while protecting our business operations:

  • More than 24 hours: Full refund
  • 12-24 hours: 50% cancellation fee
  • Less than 12 hours: Full charge applies
  • No-show: Full charge applies
Liability and Insurance

Trek Chauffeurs maintains comprehensive insurance coverage for all operations:

  • Full public liability insurance coverage
  • Comprehensive vehicle insurance for all fleet vehicles
  • Professional indemnity insurance
  • Clients are advised to maintain their own travel insurance
Contact Information

For questions about these terms of service, please contact us:

Email: legal@trekchauffeurs.co.za

Phone: +27 11 123 4567

Address: 123 Sandton Drive, Sandton, Johannesburg, 2196